HMRC Introduces New Online Form for PAYE Disputes

From 31 August 2025, employers and agents will need to use a new online form to report PAYE (Pay As You Earn) disputes to HMRC. This form will fully replace the current helpline and webchat services for handling these issues. You can access the form here Get help to correct an employer PAYE bill - GOV.UK

When to Use the Form

Employers or their agents can use the new form if they:

• Believe their PAYE bill is incorrect

• Need help identifying or correcting an error

• Have already tried, but been unable, to resolve the issue using the guidance on GOV.UK

  
  

How to Access the Form

To submit a dispute, employers or agents must sign in with their Government Gateway user ID and password. Those without an account will need to create one before proceeding.

Information Required

When completing the form, the following details will be needed:

• PAYE reference number

• Accounts office reference (if applicable)

• Self Assessment or Corporation Tax Unique Taxpayer Reference

• Number of employees

• Payroll data (full payment submission amounts from payroll software – not from the HMRC business tax account) for the relevant tax year

  
  

👉 If the dispute covers more than one tax year, a separate form must be submitted for each year.

What Happens Next

Once the form is submitted, HMRC will send an email confirmation with a reference number. An HMRC officer will then get in touch within 40 working days to discuss the case.

Transition Period

Until 31 August 2025, employers and agents can still choose to raise disputes via the helpline, webchat, or the new online form. However, from that date onwards, this form will be the only method available. Get help to correct an employer PAYE bill - GOV.UK